About the Author

Glenn Whitfield

As Director of Process Improvement Services at Dean Dorton Ford,   I help clients solve business problems through the use of various Performance Improvement methodologies such as Lean, Six Sigma, and the Theory of Constraints.  I have over 20 years experience in management and process improvement techniques and am a Six Sigma Black Belt and Lean manufacturing leader.

Prior to joining Dean Dorton Ford, I was Director of Business Integration at New Age Technologies, where I worked with clients on IT Business Alignment strategies and tactics by identifying and improving business and IT processes to make sure Technology is adding value to the process and obtaining a solid ROI.

As a Lean Sigma Master Black Belt at Jewish Hospital and St. Mary’s HealthCare I led Value Stream Analysis and Rapid Improvement Events in several areas, including Revenue Cycle, Home Health, IT, and Core Measures.  In leading these events, I enabled the organization to eliminate waste, improve efficiencies, and enhance revenue.

I spent 14 years at Ford Motor Company where I held a variety of leadership positions in operations management, finance, engineering, and maintenance.

I have a Bachelor and Masters Degree from the Speed School of Engineering at the University of Louisville.  I also serve on the Industrial Engineering Advisory Board at U of L, and recently was a member of GLI’s Technology Board of Directors.

Please feel free to comment and drop me a line!

Follow me on twitter: @glennwhit


4 Responses to About the Author

  1. […] Two Tales of Customer Service by Glenn Whitfield on IT Business Alignment (IT2B) […]

  2. Darin says:


    Great to see another Industrial engineer out in the blogosphere. Much like you I am a Six Sigma Black Belt and Lean Master. Blogging is a past time I have recently taken up.

    Happened upon your blog and was impressed with its content. I have just
    begun a blog and am looking for blogroll partners. I’m wondering if you
    would consider adding my blog to your blogroll.



  3. Glenn Whitfield says:


    Not a problem! You are on the list!! Thanks for the comments about the blog – I don’t get to write as often as I’d like, but try to get something every few weeks.


  4. Darin says:


    Sorry for the late reply. Thought I had setup my email to be notified via email, but apparently didn’t reply to the email.

    Better late than never, right? Thanks a ton for the link. I hope that your blog continues to flourish.


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